Optimise4

Award Winning South West Private Dental Practice - Relocation and Restructure for Major Growth Initiative

Objective: The client needed to ensure that the period of change, both in terms of the structure of the personnel and the location of the business, was effectively managed by the company's Business Manager - ensuring a smooth transition to new premises

Activity: Optimise4 provided a 12 month coaching programme for the Business Manager responsible for the transition process, focusing on change management skills.

Services: Facilitation of analysis of desired outcomes and potential roadblocks, identification of strengths and how to capitalise on them, development of delegation skills, succession planning and revamp of communications strategy.

Outcome: Two fragmented dental teams on separate sites transformed into one cohesive award winning practice, simultaneously increasing turnover by 18% over one year.

Value: External and impartial perspective enabling the Business Manager to remain strategic and keep team members focused on the positive impact of change.

Comments: 'Your involvement has given me the courage to let go. My staff now get on with what they should have been doing for a long time, and I in turn have been able to see the bigger picture and take patient care to the next level.' Business Manager